Returning a Product
In order to submit a purchased product for a return to AllDayMedical.com, please follow the steps below:
Step 1:
Contact a customer service representative at 877.330.7770 to obtain an RMA (Return Merchandise Authorization) number. Please be prepared to provide a customer service representative with the following information:
- First and Last name
- Address (City, State, and Zip Code)
- Contact Phone Number
- Invoice number
- Product serial number (if applicable)
- Explain the problem with the purchased product and/or supplies
Step 2:
AllDayMedical.com will issue a refund on all credit card purchases once the product is received by the company. There may be a two to four week delay in issuing credits on returned items purchased by check or money order. An email notification will be sent out to notify the customers that the returned package has been received by AllDayMedical.com.
Step 3:
Customers must arrange shipping for returned products, as AllDayMedical.com will not cover shipping costs. To qualify for a refund, the RMA number must be visibly displayed on the shipping label of the package containing the returned product(s).
Step 4:
AllDayMedical.com will reimburse the shipping costs for returning any defective merchandise. For all other returns, customers are responsible for all shipping costs.
Return Policy
All products must be returned within 30 days from purchase date with all original items and accessories included. You may return most new, unopened items sold within 30 days of delivery for a full refund. AllDayMedical.com will pay the return shipping costs if the return is a result of our error only. The return product must be in a resalable condition and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer. AllDayMedical.com will not accept RMA returns that are incomplete. Incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full product set, including accessories.
All defective products will be accepted by AllDayMedical.com for credit, exchange or repair, at AllDayMedical.com's discretion within 30 days from the sale date.
All returns that are authorized by AllDayMedical.com may be subject to a restocking fee of up to 30%. These returns must be submitted within 30 days of the purchase date. Certain items may be returned for repairs only instead of refunds due to manufacturers’ return policies.
AllDayMedical.com reserves the right to authorize product returns beyond 30 days from the purchase date. If the product is accepted after 30 days, credit will be issued toward future purchases only.
Customers will be charged the cost of reshipment for returned items that have not been authorized.
Certain products are non-returnable due to hygiene issues (e.g., commode chairs, raised toilet seats, shower / transfer benches, other bathroom safety aids, respiratory masks).
Custom-made products are non-returnable.